Call: 800.333.1431 Sales: sales@eandhis.com Customer Service: customerservice@eandhis.com CHOOSE The Right Company Company History/Information Mission and Values The Right Choice – E&H Community Involvement Career Opportunities LEARN The Solutions Unified Communications Voice Networks Data Networks Cabling Systems Contact Center Managed Services CONNECT With E&H Technology Services Professional Installation Services Support and Maintenance Services Consulting Services Disaster Planning and Recovery Business Continuity Security Services and Solutions Managed Services DISCOVER your Industry Solutions Healthcare Legal/Professional Services Manufacturing Multi-Site/Remote Office Solutions Work at Home Solutions Small Business Education Religious Centers EXPERT Training & Events Seminars End-User Training Technical Trainings ENGAGE Customer Support Request Service Request Billing Assistance User Guides Service Agreements Product Catalog: Nortel: Self-Service portfolio The Nortel Self-Service portfolio is a complete suite of advanced voice processing and speech technology products and services. Products Media Processing Server (MPS) 100 (Nortel) Nortel Networks recommends you replace the MPS 100 with the MPS 500 for a cost-effective integrated voice response (IVR) solution, enabling customers 24-hour access to services and information and reduction of toll charges. View Details Media Processing Server (MPS) 1000 (Nortel) Media Processing Server 1000 provides large enterprises and service providers with automated transaction handling and application-controlled call handling. View Details Media Processing Server (MPS) 500 (Nortel) Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers. View Details Advanced Speech Recognition (Nortel) Advanced Speech Recognition enables callers to speak Integrated Voice Response (IVR) selections rather than choosing numerical options. View Details Intelligent Call Manager (ICM) (Nortel) ICM provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations. View Details Integration Package for Meridian Link (Nortel) IPML provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations. View Details Media Processing Server Developer (Nortel) A Graphical development tool for the VPS/is - provides a visual development environment for creating and testing Interactive Transaction Processing applications. View Details Media Processing Server SQL (Nortel) A Graphical development tool for the VPS/is - Improves productivity by assisting developers in the construction of SQL SELECT statements. View Details Media Processing Server Studio (Nortel) A Graphical development tool for the VPS/is - Creates, edits, and manages audio elements for Voice Processing Series systems. View Details Media Processing Server Manager (Nortel) A Graphical development tool for the MPS - Provides full administration and control over a MPS network. View Details Speech Server (Nortel) Speech Server is a highly scaleable, open solution for inter-connectivity between the Media Processing Server (MPS) and 3rd party Speech Recognition software. The Media Processing Server supports the full range of both Nuance and IBM Speech solutions - speech recognition, text-to-speech, and speaker authentication. Both vendors offer a wide range of language options. View Details Self-Service, Advanced Speech and Voice Portal (Nortel) With Nortel Networks Self-Service products, a business can become accessible to its customers 24 hours a day, seven days a week. View Details Advanced Speech Recognition (Nortel) Advanced Speech Recognition enables callers to speak Integrated Voice Response (IVR) selections rather than choosing numerical options. View Details Pre-paid Services Platform (PSP) (Nortel) The Pre-paid / Post-paid Calling Platform offers a complete, turnkey calling solution that supports both wireless and wireline applications. Service providers can launch and manage multiple pre/post-paid offerings, each one customized for a particular market segment with unique calling features. View Details Web-Centric Self Service (Nortel) Web Centric Self Service is a suite of products consisting of VoiceXML 2.0, CCXML 1.0 and Web Centric Voice Application Development Suite (WVADS) 1.0. View Details

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