Call: 800.333.1431 Sales: sales@eandhis.com Customer Service: customerservice@eandhis.com CHOOSE The Right Company Company History/Information Mission and Values The Right Choice – E&H Community Involvement Career Opportunities LEARN The Solutions Unified Communications Voice Networks Data Networks Cabling Systems Contact Center Managed Services CONNECT With E&H Technology Services Professional Installation Services Support and Maintenance Services Consulting Services Disaster Planning and Recovery Business Continuity Security Services and Solutions Managed Services DISCOVER your Industry Solutions Healthcare Legal/Professional Services Manufacturing Multi-Site/Remote Office Solutions Work at Home Solutions Small Business Education Religious Centers EXPERT Training & Events Seminars End-User Training Technical Trainings ENGAGE Customer Support Request Service Request Billing Assistance User Guides Service Agreements Product Catalog: Nortel: Contact Center Portfolio Nortel Contact Center Portfolio is a diverse suite of customer interaction solutions for customer contact centers. Products Contact Center - Express (Nortel) Contact Center - Express is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface. View Details Contact Center - Multimedia (Nortel) Contact Center - Multimedia empowers businesses with the capability to enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website. View Details Call Center Management Information System (CC MIS) (Nortel) CC MIS enables the Call Center manager to view agent and queue statistics in real time, generate a wide variety of standard and customizable reports, and execute changes to ACD parameters. View Details

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