Messaging 100/150 Basic Contact Center
(Nortel)
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Messaging 100/150 Basic Contact Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
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Contact Center - Express
(Nortel)
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Contact Center - Express is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface.
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Contact Center Manager Server
(Nortel)
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Contact Center Manager Server offers seamless networking, comprehensive real-time reporting, flexible call handling, and enables advanced eBusiness applications for dynamic contact centers.
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