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Products
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Contact Center - Multimedia
(Nortel)
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Contact Center - Multimedia empowers businesses with the capability to enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website.
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Agent Greeting
(Nortel)
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Agent Greeting is a simple, easy to use solution that enables contact center agents to pre-record standard, or multiple greetings that can be played to each customer before the agent handles the live call. Nortel's Agent Greeting opens the doors to increase agent satisfaction, agent retention, and customer loyalty.
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Contact Center Manager Administration
(Nortel)
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Contact Center Manager Administration introduces superior management tools that better equip call center managers to make improved business decisions and respond faster to customer needs, thereby improving productivity and strengthening customer relationships.
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Contact Center Offsite Agent
(Nortel)
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Nortel Contact Center Offsite Agent solution enables agents to work from non-office locations allowing temporary or casual staff can be mobilized rapidly and cost-effectively to support ever-changing customer service demands.
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Contact Recording
(Nortel)
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Nortel's Contact Recording provides a fully integrated solution for businesses that require all of their calls to be recorded. Available in both IP and TDM environments, Contact Recording can be controlled from a single Web-based user interface. Nortel Quality Monitoring can be added as a software upgrade.
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Customer Contact Solutions
(Nortel)
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Extensive Customer Contact portfolio including IP contact center, Computer Telephony Integration (CTI), multimedia, self-service, and advanced speech recognition solutions.
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Multimedia Conferencing
(Nortel)
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Multimedia Conferencing is Nortel's premium SIP based, reservation-less audio and video conferencing solution that integrates seamlessly with Communication Server 1000 and Microsoft LCS/OCS, creating a unified communications environment for users.
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Remote Agent Observe
(Nortel)
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Remote Agent Observe delivers a simple, cost-effective solution with powerful remote observe and supervision capabilities - simplifying quality assurance activities and enabling outsourcers to provide a flexible monitoring solution to their clients.
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