Call: 800.333.1431 Sales: sales@eandhis.com Customer Service: customerservice@eandhis.com CHOOSE The Right Company Company History/Information Mission and Values The Right Choice – E&H Community Involvement Career Opportunities LEARN The Solutions Unified Communications Voice Networks Data Networks Cabling Systems Contact Center Managed Services CONNECT With E&H Technology Services Professional Installation Services Support and Maintenance Services Consulting Services Disaster Planning and Recovery Business Continuity Security Services and Solutions Managed Services DISCOVER your Industry Solutions Healthcare Legal/Professional Services Manufacturing Multi-Site/Remote Office Solutions Work at Home Solutions Small Business Education Religious Centers EXPERT Training & Events Seminars End-User Training Technical Trainings ENGAGE Customer Support Request Service Request Billing Assistance User Guides Service Agreements   Product Catalog: Nortel: Customer Contact: Self-Service Categories Contact Center Portfolio Contact Center Portfolio is a diverse suite of customer interaction solutions that deliver a complete, seamless customer experience. Self-Service Portfolio The Nortel Self-Service portfolio encompasses an advanced suite of scalable platforms to meet the requirements of customers of all sizes - small businesses, large enterprises, as well as service providers. Products Media Processing Server (MPS) 1000 (Nortel) Media Processing Server 1000 provides large enterprises and service providers with automated transaction handling and application-controlled call handling. View Details Media Processing Server (MPS) 500 (Nortel) Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers. View Details Intelligent Call Manager (ICM) (Nortel) ICM provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations. View Details Integration Package for Meridian Link (Nortel) IPML provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations. View Details Media Processing Server Developer (Nortel) A Graphical development tool for the VPS/is - provides a visual development environment for creating and testing Interactive Transaction Processing applications. View Details Media Processing Server Studio (Nortel) A Graphical development tool for the VPS/is - Creates, edits, and manages audio elements for Voice Processing Series systems. View Details Media Processing Server Manager (Nortel) A Graphical development tool for the MPS - Provides full administration and control over a MPS network. View Details Speech Server (Nortel) Speech Server is a highly scaleable, open solution for inter-connectivity between the Media Processing Server (MPS) and 3rd party Speech Recognition software. The Media Processing Server supports the full range of both Nuance and IBM Speech solutions - speech recognition, text-to-speech, and speaker authentication. Both vendors offer a wide range of language options. View Details Business Communications Manager Intelligent Contact Center (Nortel) The Business Communications Manager Call Center has three feature-rich choices for your call center applications, including Basic Call Center, Professional Call Center, and Multimedia Call Center. View Details Call Back (Nortel) Call Back is an application that gives a customer the choice to be called back by an agent instead of waiting for an agent to become available. View Details Interactive Communications Portal (Nortel) Interactive Communications Portal is Nortel's next generation IVR solution built on open standards and running on commercially available hardware and operating system. A complete software based, SIP, multi-modal, application development platform. View Details Notification Suite (Nortel) Nortel Notification provides automated notification services and outbound campaign management via pre-recorded or dynamically created messages for both general event notification to a subscriber base and appointment reminder messaging based on customer-specific parameters. View Details Service Creation Environment (Nortel) Service Creation Environment (SCE) is a full life cycle graphical development tool for designing, implementing, testing and documenting VoiceXML and CCXML applications. View Details Speech Dial (Nortel) Speech Dial is a voice-driven call routing service that allows callers to simply speak the name of the person or department in order to be connected. View Details

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