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Norstar Integrated Communications Portfolio is comprised of telephony solutions for small-to-medium businesses and branch offices, with growth up to 248 ports (192 stations). This fully digital platform brings together all your communications - voicemail, fax, email, computer and telephone - right at your desktop. Advanced integrated applications include enhanced call centers and computer telephony integration.
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Categories
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Business Series Terminals
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Feature-rich four telset series compatible with Norstar and BCM. Includes basic, enhanced, executive and attendant sets.
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Norstar Integrated Communication Systems
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Every Norstar solution begins with an Integrated Communications System (ICS). This fully digital platform brings together all your communications--fax, email, computer and telephone--right at your desktop.
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Norstar: Call Centers
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Several options are available for adding ACD capabilities to your Norstar system. You can choose a powerful ACD system that routes calls based on who's calling and who's available, or who's qualified to take the call.
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Norstar: Messaging
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Norstar offers a complete suite of messaging applications, each one fully integrated with your Norstar system and telephones.
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Products
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Computer Telephony Integration (CTI)
(Nortel)
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Customer Contact and Voice Portal solution that provides intelligent call routing and reporting, caller information to agents via screen pop, and coordinated voice and data transfers among agents and much more.
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Norstar VoIP Gateway
(Nortel)
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The Norstar VoIP Gateway is a VoIP trunk-side networking solution that enables voice applications to be handled over the data infrastructure.
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