Nortel's Unified Communications Management (UCM) provides comprehensive management capabilities across voice, data, and multimedia applications, utilizing a set of Common Services that serve as a foundation for unifying management applications. Common Services allow network management applications to integrate with each other so that common components (e.g., user data, database information, certificate management) can be shared, without requiring that the same definitions and configurations be repeated for each application. The result is a fully integrated, single point of contact, providing a unified view of the network, while streamlining workflows and the management environment and reducing installation and configuration time, system operations and maintenance.

While supporting both voice and data networks as well as heterogeneous network infrastructures, the Unified Communications Management solution simplifies network requirements associated with managing faults, configuration, accounting, performance and security.