Overview
 
Nortel's Customer Contact Solutions are comprised of a full portfolio to help you engage with your customers to deliver a new level of customer service. This solution set consists of Contact Center, Speech and Self- Service, Unified Messaging and Expert Anywhere Solutions and are all part of the Nortel Applications Center. This extensive portfolio provides the means for customers to do business with you consistently and seamlessly - anywhere, anyway, and anytime.

The Contact Center Portfolio has a variety of contact center types that can be created to fit your business needs: IP Contact Centers, Multimedia Contact Centers, SIP Contact Centers, Virtual Contact Centers and Voice Contact Centers. Nortel provides the opportunity to better incorporate customer relationship strategies into your company's overall operations with tools to manage and understand customer interactions more powerfully.

Featured Products & Solutions:

Applications Center Portfolio
Applications Center is a comprehensive, open application suite that transforms business communications by seamlessly integrating customer contact, self-service, unified messaging and multimedia collaboration onto one cohesive platform. Customers can leverage one or any combination of applications in an open environment to offer the optimum customer experience.

CallPilot
CallPilot is a unified messaging solution for medium-to-large businesses using Meridian 1 PBX or Meridian SL-100 phone systems, Communication Server 1000, and/or CPE Centrex systems.

Contact Center Portfolio
Contact Center Portfolio is a diverse suite of customer interaction solutions that deliver a complete, seamless customer experience.

Expert Anywhere Contact Solution
Nortel's Expert Anywhere Contact solution is an integrated suite of multimedia applications and communications tools designed to enable a higher level of real-time collaboration and seamless interaction between contact center agents and a extended team of experts, anytime, anywhere.

Speech and Self-Service
With Nortel's Self-Service products, a business can become accessible to its customers 24 hours a day, seven days a week.