Agent Greeting automates the agent's greeting, enabling each agent to pre-record single or multiple greetings that can be played to callers before the agent handles the live call. Agent Greeting involves the use of the Voice Processing Series (VPS) platform (ITG, MIRAN) on which the greeting recordings are stored and accessed every time the agent answers a call at his or her set.

Key Features:

• Supports agent-specific greetings for Meridian 1 ACD and skillset-specific greetings in Contact Center nvironments
• Provides telephony-class high reliability and offers Web-based interface for Agent Greeting card OA&M
• Supports remote loadware/DSP firmware upgrade over IP network
• Supports 24 greeting ports per card - up to 72 ports total
• Supports up to 2000 configured agents in a multi-card environment