Overview

Speech Dial is a voice-driven call routing service that allows callers to simply speak the name of the person or department in order to be connected. The service provides a uniform first contact for customers allowing companies to reinforce their identity and branding while increasing the productivity of staff and reducing switchboard operator costs.

Key Features:

• Reduce administrative support costs by automating the switchboard operator function. Free up your skilled and knowledgeable staff from the routine task of transferring calls by redeploying them to revenue generating call handling tasks.
• Reduce telecommunications charges by increasing the volume of incoming employee to employee call traffic routed through the low cost corporate network instead of the PSTN. Instead of an employee instinctively reaching for their mobile phone or dialing long distances to reach a colleague, Speech Dial can quickly connect employees using preferred least cost routing.
• Improve employee productivity for mobile staff requiring quick and easy contact with colleagues while on the move. Speech Dial offers convenient hands-free access to corporate directory information and call connection services, while the barge-in feature allows frequent users to establish connections rapidly.
• Reinforce company branding and identity by providing callers with a consistent first contact point and ensuring a professional contact experience every time.