Overview

Contact Center Manager Administration, a browser-based thin client, is compatible with Contact Center Manager Server Release 4.0 or higher. Contact Center Manager Administration uses Internet Explorer to connect to contact center management tools, reports and real-time displays.

Centralized Management - client software is moved to a dedicated application server and accessed through an Internet Explorer browser for centralized installation, configuration, management, and administration.

New Agent Desktop Displays - Real-time displays provide agents with performance statistics.

Improved User Management - Drag-and-drop agent re-assignments save time and simplify supervisor assignments. Multiple sites can be managed using a single Web browser.

Graphical Real-Time Displays - View critical real-time contact center information through a collection of customizable graphical displays.

Historical Reporting - Centralized reporting enables sharing of public reports and provides email notifications on the completion of scheduled reports.