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Contact Center - Multimedia
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(Nortel)
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Contact Center - Multimedia is a Microsoft Windows 2000 client/server multimedia contact center application blending e-mail, web and telephony communications using Contact Center Manager Server or Contact Center - Express applications. Contact Center - Multimedia is a modular, software-only solution that can be implemented in stages. The modules are E-mail Manager with Click-to-Call, Multimedia Manager and Web Communication Manager.
Key Features:
Modular portfolio design offers ease of migration and operational flexibility.
Comprehensive and feature-rich solutions that can be easily implemented.
Investment protection, enabling Nortel Networks contact center customers to migrate without investing in completely new infrastructures.
Seamless integration with Symposium contact center applications.
Unprecedented skills-based routing of voice and Web requests.
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