Overview

Proactive Voice Quality Management (PVQM) is a solution Nortel has co-developed with NetIQ that gives the network manager the capability to ensure the overall quality of their IP Telephony deployments. PVQM continuously and passively measures the user quality of experience (QoE) for all IP Telephony communications, conducts system health checks for IP Telephony servers, and provides troubleshooting and resolution for any performance degradation or fault conditions.

PVQM provides real-time, proactive notification and problem resolution of emerging voice quality problems while a call is ongoing, without end-user involvement or awareness.

Key Features:

• Continuously and passively measures user quality of experience (QoE) for all IP Telephony communications
• Performs health checks for IP Telephony servers
• Identifies when performance degrades or faults occur in the network.
• Enables closed-loop monitoring of a voice call