Overview
 
Remote Agent Observe enables customers being served by an outsourcing servicing company to remotely observe the quality of service being provided to their customers without having any equipment at the remote location other than a DTMF-enabled telephone. Remote Agent Observe delivers a simple, cost-effective solution with powerful remote observe and supervision capabilities - simplifying quality assurance activities and enabling outsourcers to provide a flexible monitoring solution to their clients.

Key Features:

• Remote Observation
• Observation Parameters Flexibility
• Supervisor Listen and Speak Options
• Call Recording Capability
• Access Security
• Reporting